Frequently Asked Questions
Q: When will my order ship out?
A: We usually process and ship orders within 1 to 3 business days from Miami Beach, Florida. Depending on stock and availability, processing times may vary. We do not ship on weekends and U.S. federal holidays.
Q: How long does it take for my package to arrive?
A: The delivery of the package depends upon what shipping method you choose at check out. When your package gets scanned then the tracking link updates. Please keep in mind the tracking link can take up to 3 business days to update via USPS.
FREE DOMESTIC SHIPPING WITH ANY PURCHASE OF FUGGIN EJUICE.
FREE INTERNATIONAL SHIPPING WITH THE PURCHASE OF THE FUGGIN SUPREME BUNDLE EJUICE.
Q: Why does my order show “unfulfilled”?
A: An order will be changed to “fulfilled” once the order is fully processed and shipped out. Keep in mind we do not ship out on the weekends and processing time for orders can be anywhere from 1-3 business days.
Q: How does the Spin the Wheel work?
A: EXAMPLE: Spin the FUGGIN wheel and get a FUGGIN deal. Get a discount up to 40% OFF when you spin the wheel. One time use per customer. Fuggin eJuice coupon codes will apply to ONE bottle only. Wait up to 45 seconds on the site for the spin the wheel app to pop up. If you closed the wheel, you will have to come back in 24hrs for another chance to spin.
Q Why can’t I use two codes for my order?
A: As per our Terms and Conditions, you can only use one code per order and there is NO double discounting available.
Q: Why is my discount code not working?
A: If the code you are trying to use is not working, there is a good chance the code expired. Please reach out to customer support with the code and issue so they can better assist you. IMPROPER USE, NEGLIGENCE OR LACK OF COUPON CODE USAGE WILL BE REFUNDED AS A STORE CREDIT ONLY. The support email is email@example.com.
Q: I ordered the wrong item; can I return or exchange it?
A: Please contact customer support immediately for assistance with this, as we will not be able to help after certain processes have taken place. If you are in the 14 days policy for returns and exchanges with the item unopened and unused, you may send the item back to us. Once we receive the item back at our facility, we can either ship you the correct item or issue you a store credit.
Q: I got the wrong item/broken item or wrong nicotine level or not what I ordered at all. What can I do?
A: Please contact customer support immediately. Provide a detailed description of your concern, so they may help resolve the issue. Include your order number, and photo of the item. You can email us at firstname.lastname@example.org .
Q: Can I cancel my order?
A: Once an order has processed and shipped we are unable to cancel it. If you need to cancel an order, please reach out to us at customer support immediately at email@example.com .
Q: What if I need to change my shipping address?
A: Once your order is confirmed we start the processing of getting your order out. Please let us know immediately if the address is incorrect . We will need some time to change the address for you. If the order has already shipped out, we are unable to change the address for that order.
Q: Are duties and taxes included with international orders?
A: Import duties and taxes are NOT included in the checkout price. These charges will be collected by the shipping service upon delivery. Please check with your countries customs facility to determine any duty fee or tax costs.
Q: Do you have samples?
A: Sadly, we currently do NOT offer samples on any items we sell.
Q: What are the forms of payment on your site?
A: We only accept online payments on fugginvapor.com and accept the following payments:
VISA Mastercard American Express Discover Bitpay JCB
Q: Can I add or alter my order after it has been placed?
A: We will try to our absolute best to accommodate and assist you, but if the order has already been shipped out, we will not be able to add/alter the order. Please contact customer support at firstname.lastname@example.org for help.
Q: What is the Fuggin Vapor Co. Rewards Program?
A: Create a Store Account and you can start earning points every time you make a purchase! You will get 10 points for ever $1 you spend (excluding any shipping fees & taxes). Rewards are issued as discount codes that can be applied on the payment page during checkout (only one discount code per order).
Q: How do I get exclusive deals from Fuggin Vapor?
A: Click here https://fugginvapor.com/pages/exclusive-email-deals and subscribe to our newsletter.